Outdoorsy support and legal
Support
Email is the primary support route for Outdoorsy public beta questions. Contact us for account help, free RSVP issues, organizer or provider questions, moderation concerns, privacy requests, account deletion requests, or launch-related bug reports.
Primary support route
Email is the main channel for support, privacy, and account requests.
hello@outdoorsyhq.comResponse expectations
We aim to acknowledge most email support requests within 2 business days. Safety, moderation, and privacy requests are prioritised ahead of general product feedback.
Support categories
- Account access, sign-in, and profile help.
- Free booking, RSVP, cancellation, and review questions.
- Organizer and provider onboarding, moderation, or agreement questions.
- Private events, invite flows, and controlled messaging boundaries.
- Privacy, data access, and account deletion requests.
- Controlled messaging, safety, reporting, and moderation concerns.
For beta-safe cancellation and future refund-readiness language, review the refund and cancellation policy page. For digital-delivery expectations, see the service delivery policy.
What to include
- Your account email address.
- The event, organizer, place, or screen involved, if relevant.
- A short description of what happened.
- Screenshots or logs if they help explain the issue.
Emergency disclaimer
Outdoorsy support is not an emergency service. For immediate danger, contact local emergency services.